Pay and Display
Our field-force team has partnered with Dun Laoghaire Rathdown Council (DLRCC), Dublin City Council (DCC), Fingal County Council (FCC) and South Dublin County Council (SDCC) to provide maintenance, ticket replenishment and repair of all Pay and Display parking ticket machines.
Field Force services include:
- Scheduled maintenance and servicing of all machines
- Replenishment of ticket rolls in machines
- Provision of an emergency response service for breakdown repairs
- Full repair of any faulty machine within 3 hours
- Installation of new machines, where required, within 12 hours
- Maintaining regular contact with cash collection contractors to maximise overall operational efficiencies and minimise machine downtime
Our team also manages a fully operational Fault Dispatch Centre from 9am to 5:30pm from Monday to Friday and we provide mobile phone emergency cover on Saturdays. All repairs and work activities, including replacement parts usage and repair and maintenance of machines, is tracked and recorded electronically. Our Fault Dispatch Centre issues work schedules to our Field-Force team, monitors work progress and provides comprehensive performance reporting to our clients.
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