Actavo logo
Hit enter to search or ESC to close
Actavo shape Actavo shape Actavo shape

Every interaction, no matter how small, is an opportunity to create something remarkable.

At Actavo, Customers Experience (CX) is the cornerstone of our service delivery model. It is ingrained in our culture and deeply embedded into every aspect of our operation. Delivering memorable experiences through our front-line teams is what we strive to do every day.

Values-Driven Customer Centricity

Values-Driven Customer Centricity

Our core value of ‘Focus on Customer Experience’ is our passion. Our immersive and award-winning Customer Experience training programs are part of every front-line teams learning pathways and serve to constantly keep the customer’s experience as part of our daily focus and decision-making processes. We undertake a human-centred design approach in striving to meet and exceed customers’ expectations, every day.

Customer Experience Strategy

In recent years, we have invested significantly in transforming our Customer Experience strategy. Customer Experience is now a business discipline, focused on aligning our culture, technology, people capabilities, and processes to customer lifecycle expectations. We believe that Customer Experience is a true differentiator in how we deliver our services and products. Our customer loyalty and advocacy results demonstrate this commitment to, and passion for, CX excellence. Here is what some of our clients have to say.

“Actavo is a leader in Customer Experience delivery, striving to put the customer first at every opportunity. Their collaborative and innovative approach works well with our partnership model”.

“Actavo is a leader in Customer Experience delivery, striving to put the customer first at every opportunity. Their collaborative and innovative approach works well with our partnership model”.

Telecoms Client

“Consistent throughout, they work to a customer first approach where their customer service has always been exceptional”.

“Consistent throughout, they work to a customer first approach where their customer service has always been exceptional”.

Utility Client

Award-Winning Customer Experience

Our focus on Customer Experience has been recognised both nationally and internationally in recent years, with numerous CX Champion, Speciality and Telecom titles at the Irish CX Impact Awards, as well as a number of prestigious International and Worldwide CX Awards in CX Strategy and CX Transformation.

2021 Irish CX Impact Awards

CX Impact in Telecoms Champion

Read More

2021 Worldwide Customer Centricity Awards

Award For Best Customer Experience Strategy

Read More

2019 International CX Awards (ICXA)

Gold Award for Best Customer Experience Transformation

2019 Irish CX Impact Awards

CX in Speciality

2018 Irish CX Impact Awards

CX Impact in Speciality

2018 Irish CX Impact Awards

Overall CX Champion

2018 International CX Awards (ICXA)

Award for Best Customer Experience Strategy

European Contact Centre & Customer Service Awards

Bronze Award in 2017

We are singularly committed to achieving a culture of excellence

We are singularly committed to achieving a culture of excellence

Actavo Contacts

All contacts

ROI Training Centre

ROI Training Centre

Dunboyne Training Centre

Network Solutions, ROI

Network Solutions, ROI

Network Solutions

In-Home Solutions, ROI

In-Home Solutions, ROI

In-Home Solutions

Ollie Raftery

Ollie Raftery

Head of Civils Division

Colin Walsh

Colin Walsh

Operations Director

Actavo Modular

Actavo Modular

Sales Team

Events, ROI

Events, ROI

Events Team

Site Accommodation, ROI

Site Accommodation, ROI

Sales Team