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Every interaction, no matter how small, is an opportunity to create something remarkable.

At Actavo, Customers Experience (CX) is the cornerstone of our service delivery model. It is ingrained in our culture and deeply embedded into every aspect of our operation. Delivering memorable experiences through our front-line teams is what we strive to do every day.

Values-Driven Customer Centricity

Values-Driven Customer Centricity

Our core value of ‘Focus on Customer Experience’ is our passion. Our immersive and award-winning Customer Experience training programs are part of every front-line teams learning pathways and serve to constantly keep the customer’s experience as part of our daily focus and decision-making processes. We undertake a human-centred design approach in striving to meet and exceed customers’ expectations, every day.

Customer Experience Strategy

In recent years, we have invested significantly in transforming our Customer Experience strategy. Customer Experience is now a business discipline, focused on aligning our culture, technology, people capabilities, and processes to customer lifecycle expectations. We believe that Customer Experience is a true differentiator in how we deliver our services and products. Our customer loyalty and advocacy results demonstrate this commitment to, and passion for, CX excellence. Here is what some of our clients have to say.

“Actavo is a leader in Customer Experience delivery, striving to put the customer first at every opportunity. Their collaborative and innovative approach works well with our partnership model”.

“Actavo is a leader in Customer Experience delivery, striving to put the customer first at every opportunity. Their collaborative and innovative approach works well with our partnership model”.

Telecoms Client

“Consistent throughout, they work to a customer first approach where their customer service has always been exceptional”.

“Consistent throughout, they work to a customer first approach where their customer service has always been exceptional”.

Utility Client

Award-Winning Customer Experience

Our focus on Customer Experience has been recognised both nationally and internationally in recent years, with numerous CX Champion, Speciality and Telecom titles at the Irish CX Impact Awards, as well as a number of prestigious International and Worldwide CX Awards in CX Strategy and CX Transformation.

2021 Irish CX Impact Awards

CX Impact in Telecoms Champion

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2021 Worldwide Customer Centricity Awards

Award For Best Customer Experience Strategy

Read More

2019 International CX Awards (ICXA)

Gold Award for Best Customer Experience Transformation

2019 Irish CX Impact Awards

CX in Speciality

2018 Irish CX Impact Awards

CX Impact in Speciality

2018 Irish CX Impact Awards

Overall CX Champion

2018 International CX Awards (ICXA)

Award for Best Customer Experience Strategy

European Contact Centre & Customer Service Awards

Bronze Award in 2017

We are singularly committed to achieving a culture of excellence

We are singularly committed to achieving a culture of excellence

Actavo Contacts

All contacts

Republic of Ireland

Site Accommodation, ROI

Site Accommodation, ROI

Sales Team

John J Corbett

John J Corbett

Regional Director, Middle East

United Kingdom

Events, Scotland, UK

Events, Scotland, UK

Events Team

Carribean

Neal Jones

Neal Jones

Head of Operations - Trinidad and Tobago and Guyana

Republic of Ireland

Events, UK

Events, UK

Events Team

Republic of Ireland

Events, ROI

Events, ROI

Events Team

Republic of Ireland

Actavo Modular

Actavo Modular

Sales Team

United Kingdom

Jim Salkeld

Jim Salkeld

Managing Director

Republic of Ireland

Colin Walsh

Colin Walsh

Operations Director

United Kingdom

Ron Ellis

Ron Ellis

Managing Director, Actavo PDC

United Kingdom

Mo Salah

Mo Salah

Head of Telecoms, UK

Republic Of Ireland

Ollie Raftery

Ollie Raftery

Head of Civils Division

Northern Ireland

Network Solutions, NI

Network Solutions, NI

Network Solutions

Northern Ireland

In-Home Solutions, NI

In-Home Solutions, NI

In-Home Solutions

Republic Of Ireland

In-Home Solutions, ROI

In-Home Solutions, ROI

In-Home Solutions

Republic Of Ireland

Network Solutions, ROI

Network Solutions, ROI

Network Solutions

Republic Of Ireland

ROI Training Centre

ROI Training Centre

Dunboyne Training Centre

Republic Of Ireland

Everton King

Everton King

Head of Operations - Jamaica

Carribean

Neal Jones

Neal Jones

Head of Operations - Trinidad and Tobago and Guyana

United Kingdom

Liam Munnelly

Liam Munnelly

Head of Operations - Barbados

The Carribean

Ollie Raftery

Ollie Raftery

Head of Civils Division

Sales Team

Sales Team

Sales Team

Actavo Sales Team

Modular Sales Team

 Modular Sales Team

Modular Sales Team

Modular Sales Team

Carribean

Michael Kenneally

Michael Kenneally

Regional Manager, Caribbean