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Actavo has been awarded the CX Impact in Telecoms Award at the Irish CX Impact Awards 2021, held via a live digital broadcast on Thursday 29th July. The awards recognise the achievements of customer centric organisations in Ireland.

Ann-Marie O’Donnell, Customer Strategy Director with Actavo said: “It is fantastic achievement for our Network and In-Home customer-facing teams who live our value of ‘Focus on Customer Experience’ every day. The customer-facing teams are supported by our excellent training teams. Their commitment to delivering great customer experience throughout the pandemic has been steadfast. Our teams’ dedication to CX delivery, together with wonderful support from our clients, enables us focus on what matters most to customers every day.”

Ann-Marie O’Donnell

Customer Strategy Director, Actavo

Customer Experience continues to be an important strategic objective for Actavo. It is the cornerstone of Actavo’s service delivery model, ingrained in workplace culture and deeply embedded into every aspect of operations.  In recent years Actavo has won eight Irish and international awards for industry-leading CX.

Launched in 2018, The Irish CX Impact Awards recognise achievements in measuring and managing Customer Experience excellence that delivers better outcomes for customers. This year, there were 31 companies short-listed across 14 award categories.  The CX Impact in Telecoms Award was sponsored by BT Ireland.