Actavo provided a full-service, end-to-end solution for a major fibre build, incorporating survey, design, procurement and logistics, and network build. Having completed the survey, design and construction of the FTTH and FTTB fibre network build, Actavo now provides operations and maintenance services to support the fibre network.
Scope of works
- The teams provide a 24/7/365 service, including:
- Emergency and permanent repairs
- Fibre splicing and cabling
- Proactive maintenance
- Pole changeovers
- Pole hardware installations
- OTDR testing
- Cable relocations
- Visual route inspections
- Network expansions
- Vegetation management
- Network overbuilds
- FAT verifications
Trinidad & Tobago
- Maintaining over 100,000 active customers and 3,530km of network
- Over 1,500 cable strikes repaired from January 2016 to present
- Maintaining over 30,000 active customers
- Over 200 cable strikes repaired from January 2016 to present
- Outstanding Service Level Agreement performance, with average cable break resolution at 96%
- Fibre Optic Association (FOA) and Electronics Technicians Association (ETA) accredited operatives
Solutions to challenges
Training & development
Training the local workforce to be able to provide the exceptional customer journey Actavo delivers on behalf of Digicel meant a high level of in-house training and supervision.
Operations ramped up quickly from the outset, to a level never seen before in the Caribbean. Actavo scaled operations quickly, while maintaining exceptional quality standards.
Benefits to client
Training & development
Actavo provides training and development opportunities at all levels for its employees. Key successes include:
- In house splicer training course developed
- FOA and ETA accredited splicers
- Audit maintained for each execution of site
- Aerial lift training
- First Aid training
- Rescue training
- Manual handling
- Induction and Safety Management System training
Actavo provides a seamless end to end, turnkey solution ensuring the client has a single point of interface, thereby minimising disruption to their core business.
Actavo helps Digicel in its aim to deliver a high standard network experience, providing customers with the best network by conducting continuous upgrades, maintenance, and expansions.