Irish Water

Our joint venture with GMC Utilities Group, GMC/Sierra, was appointed by Irish Water for the installation of all domestic meters in four of Irish Water’s regions; Dublin City, the Midlands, the South East and the North West. This award was equivalent to almost 50% of the meters to be installed under the programme.

This programme includes the installation of all boundary boxes, fittings and water meters into existing domestic service pipes, all surveys, excavation, backfill and reinstatement along with the provision of maintenance and automated meter reading (AMR).

As part of a major government initiative, our joint venture provides a fully Irish Water-branded solution. We mobilised to all four regions within a very tight timeframe, with a 500 strong team who successfully delivered the project within the clients’ target programme.

As a result of our strong performance on this meter installation contract and following another competitive tender process, GMC/Sierra was awarded Irish Water’s meter reading contract in 2014. As part of this contract we provide the following services:

  • Provision of read data within a required read window for each bill cycle
  • Provision of off-cycle reads
  • Revenue investigation services (for example, meter mix-up investigation, customer complaints investigation)
  • On-going optimisation of routes to support efficient meter reading
  • Provision of the personnel and transport required to perform the meter data reading

By the end of 2016, over 1 million meters will be installed nationwide. Our key activities include programme management, design surveys, resource management, customer communications, construction and installation, meter validation and commissioning. Our team has performed strongly, meeting or exceeding Irish Water’s KPIs.