The Jamaica Cell Site Operations and Maintenance team provides a 24/7/365 service to ensure continuous network availability.
Scope of works
- Services include:
- 24/7/265 planned, routine, and proactive maintenance
- 24/7/365 Service Operations Centre
- Electrical, lighting and ground maintenance
- Cooling and AC maintenance and installations
- Standby generator installations, repairs, and maintenance
- Vegetation management
- Maintenance and alignment of radio links
- Tower structural analysis
- Tower modifications
- Cell site infrastructure construction
The team completes over 2,000 truck rolls per month across 867 cell sites, in addition to other reactive, proactive, and planned tasks.
- Outstanding Service Level Agreement performance, with average resolution greater than 95%
- Actavo has field engineers working full time in five different regions throughout Jamaica
Solutions to challenges
Training & development
Training the local workforce to provide the exceptional service that Actavo deliverers to Digicel requires a high level of supervision and in-house training.
Actavo mobilised and scaled operations quickly, while maintaining exceptional quality standards.
Tools & equipment
Many of the cell sites are in remote locations. Actavo provides engineers with all terrain 4X4 vehicles.
The engineers are fully equipped with the latest and most efficient tools for the job, to ensure speedy and successful work is carried out.
Benefits to client
Training & Development
Actavo provides training and development opportunities at all levels for its employees. Key successes include:
- Fibre optic training course
- Working at heights training
- First aid training
- Rescue training
- Manual handling
- Specialist equipment training programmes (Ericsson, Huawei and ZTE)
The Cell Site O&M team efficiently and safely maintains Digicel’s mobile network. It also supports Digicel in maintaining and enhancing the network for future growth.
Actavo provides a seamless end to end, turn-key solution across the board that ensures the client has a single point of interface, thereby minimising disruption to their core business.
Actavo helps Digicel in its aim to deliver a high standard network experience, providing customers with the best network by conducting continuous upgrades, maintenance, and expansions.