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Actavo, a leading international engineering solutions company, has scooped a top award at the International Customer Experience Awards in Amsterdam. The company won an accolade for Best Customer Experience Strategy in recognition of its customer experience execution and results. Actavo was the only successful Irish company at the event.

“Actavo is delighted to be recognised and awarded for our ongoing commitment to Customer Experience at an international level. At Actavo, customer experience is always a cornerstone of our operations nationally and globally, and this recognition positions the company as strong leaders in this area.” “At Actavo, we have transformed our Customer Experience strategy in recent years. Customer Experience has become a business discipline, focused on aligning our culture, technology, people capabilities, and processes to customer lifecycle expectations. We act as brand ambassadors on behalf of our clients and take this responsibility very seriously. Our immersive and award-winning Customer Experience training programs are part of every front-line teams learning pathways and serve to constantly keep the customer’s experience as part of our daily focus and decision-making processes.”

Ann-Marie O’Donnell

Customer Strategy Director, Actavo

The International Customer Experience Awards is supported by the CXPA (Customer Experience Professional Association). CXPA is a global professional body that creates communities in which CX professionals can share, learn, inspire, and grow in the Customer Experience sector. The International CX Awards is held annually in Amsterdam. The awards recognise and celebrate the incredible work done by CX professionals all over the world. Previous award winners include many Irish companies such as the Dublin Airport Authority and AIB and global companies such as Dell, HP, SAP, Telefonica, BNP Paribus and more.