Actavo, a leading international engineering solutions company, has scooped a top award at the International Customer Experience Awards in Amsterdam. The company won Gold for Best Customer Experience Transformation in recognition of its customer experience execution and results.
The judge described Actavo’s entry as ‘a great example of a no-nonsense customer-centric transformation of investigating the needs, addressing them with effective tactics and engaging everyone to buy into them and get involved, saying: “The emphasis in improvement tactics was on training, empathy and building of other customer-centric competences. Creating a dedicated school for this training program and designing the training by looking over the fence for inspiration elsewhere is a very innovative and hands-on approach. Training solutions were just WOW and showed the seriousness of the company about building a customer-centric culture.”
“Actavo is delighted to be recognised and awarded for our ongoing commitment to Customer Experience at an international level. At Actavo, customer experience is always a cornerstone of our operations nationally and globally, and this recognition positions the company as strong leaders in this area.
“At Actavo, we have transformed our Customer Experience strategy in recent years. Customer Experience has become a business discipline, focused on aligning our culture, technology, people capabilities, and processes to customer lifecycle expectations. We act as brand ambassadors on behalf of our clients and take this responsibility very seriously. Our immersive and award-winning Customer Experience training programs are part of every front-line teams learning pathways and serve to constantly keep the customer’s experience as part of our daily focus and decision-making processes.”
Ann-Marie O’DonnellCustomer Strategy Director with Actavo
The international Customer Experience Awards supported by the CXPA (Customer Experience Professional Association). CXPA is a global professional body that creates communities in which CX Professionals can share, learn, inspire, and grow in the Customer Experience sector. The International CX Awards is held annually in Amsterdam. The awards recognise and celebrate the incredible work done by CX professionals all over the world. Award winners include many Irish companies including the Dublin Airport Authority and AIB and global companies such as Dell, HP, SAP, Telefonica, BNP Paribus and more.