Actavo Secures Contract Extension with SIRO
Actavo In-Home Solutions team is SIRO’s primary partner for the delivery of market-leading full fibre to the home services in the Republic of Ireland since 2015.
Supporting SIRO’s FTTH Strategy
Following the successful delivery of the SIRO Network Design and Build from 2015 to 2020, Actavo was appointed as SIRO’s leading partner for the provision of In-Home services across the Republic of Ireland. Actavo completed 80,000 installations in the first three years of the contract, taking SIRO from a start-up to a market leading FTTH wholesaler. We focus on providing a ‘first time right’ connection for domestic and corporate customers, supported by our experienced back-office teams.
“In delivering all these services, Actavo has performed well in terms of quality, safety, delivery against programme and customer service. Actavo has good programme management capability and demonstrates flexibility to mobilise rapidly in diverse locations”
John Keaney,CEO, SIRO
“I have worked on the Siro project for the last 6 years. I started as an installer and have recently been made team manager, looking after overhead crews, I have had nothing but support from management in my time with Actavo working on the Siro contract. Also l have been given a role in helping train the new starters, a role l really enjoy as, like me, I like to see people progress. Seeing new starts on day 1 and seeing them progress to complete their SIRO authorisations on week 7 is fantastic. I find Actavo a great place to work where hard work is rewarded.”
Dave Young,SIRO Team Manager
What Sets Us Apart?
We believe that safety is everyone's responsibility, from the CEO, to all our people out in the field or supporting our operations in the office, delivering our services every day. Safety is not just a priority at Actavo, it is core value.
Right first time is our passion. We are singularly committed to achieving a culture of excellence. Our relentless focus on driving best practice is underpinned by our culture of continuous improvement.
At Actavo, Customer Experience is the cornerstone of our service delivery model, ingrained in our culture and deeply embedded into every aspect of our operation. Our core value of 'Focus on Customer Experience' is our passion.
The safety of our people, our customers and members of the public is very important to us. Aligned with our core value, ‘Live SAFETY’, we are committed to doing our very best to ensure that everyone arrives to work and goes home safely every day. This includes the safety of our drivers and other road users when it comes to the safe operation of our fleet.
We are inspired by our Vision and driven by the strong core Values that shape our culture and how we operate. Every day at Actavo, we live safety, perform as a team, deliver operational excellence, focus on customer experience, and operate sustainably.
SIRO Delivery Team Training
We provide extensive training to our SIRO delivery team at our purpose-built training facility in Dunboyne and in the field, where we place huge emphasis on caring for our people and our customers, focusing on excellent safety standards and delivering exceptional customer experience.
- 6-week training course for new starters
- 15-day New Starter Training Log and allocation of Mentors
- Regular up-skilling and bespoke training (Safe Pass / First Aid)
- Advanced training in [email protected] and difficult access
- Quality & Fleet Training
- Bespoke Actavo Customer Experience training course
- SIRO authorisation on completion