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Digicel Fibre to the Home In-Home Installation & Service 

Digicel Fibre to the Home In-Home Installation & Service 

Since 2015, our team has completed over 220,000 home installations across Barbados and Trinidad & Tobago, with 108,000 calls per annum to our Customer Support and Live Support teams. We provide end-to-end residential and business customer connections, ICT infrastructure installations, customer education, service calls, fault finding, dispatch and scheduling, order management and collection of Customer Premise Equipment.

What sets us apart?

Health & Safety

We believe that safety is everyone's responsibility, from the CEO, to all our people out in the field or supporting our operations in the office, delivering our services every day. Safety is not just a priority at Actavo, it is core value.

Health & Safety

Customer Experience

At Actavo, Customer Experience is the cornerstone of our service delivery model, ingrained in our culture and deeply embedded into every aspect of our operation. Our core value of 'Focus on Customer Experience' is our passion.

Customer Experience (CX)

Operational Excellence

Right first time is our passion. We are singularly committed to achieving a culture of excellence. Our relentless focus on driving best practice is underpinned by our culture of continuous improvement.

Operational Excellence

Our Vision & Values

We are inspired by our Vision and driven by the strong core Values that shape our culture and how we operate. Every day at Actavo, we live safety, perform as a team, deliver operational excellence, focus on customer experience, and operate sustainably.

Our Vision and Values

Innovation & Technology

At Actavo, we encourage a culture of improvement and innovation, always looking for better ways to deliver excellence for our valued clients. From our robust and flexible IT Infrastructure Systems, to our use of ERP, integrated Work Management Systems, Quality Control Apps, GIS Software and AI, our goal is always to enable our teams to not only operate safely and efficiently, but to exceed our clients’ expectations, no matter where they are, or how remote the location.

Innovation & Technology

Digicel Technicians Training

We provide extensive training to our Digicel field crew and maintenance technicians at our purpose-built training facilities and out in the field, where we place huge emphasis on caring for our people and our customers, focusing on excellent safety standards and delivering exceptional customer experience. 

  • 4-week training course for new starters
  • Smart Home Connectivity Training
  • Regular up-skilling and bespoke training
  • Advanced training in [email protected] and difficult access
  • Bespoke Actavo Customer Experience training course

Find out more about our Network and In-Home services in the Caribbean

We'd love to hear from you if you are interested in joining our Digicel In-Home team!

We'd love to hear from you if you are interested in joining our Digicel In-Home team!

Actavo Contacts

All contacts

Republic of Ireland

Site Accommodation, ROI

Site Accommodation, ROI

Sales Team

John J Corbett

John J Corbett

Regional Director, Middle East

United Kingdom

Events, Scotland, UK

Events, Scotland, UK

Events Team

Carribean

Neal Jones

Neal Jones

Head of Operations - Trinidad and Tobago and Guyana

Republic of Ireland

Events, UK

Events, UK

Events Team

Republic of Ireland

Events, ROI

Events, ROI

Events Team

Republic of Ireland

Actavo Modular

Actavo Modular

Sales Team

United Kingdom

Jim Salkeld

Jim Salkeld

Managing Director

Republic of Ireland

Colin Walsh

Colin Walsh

Operations Director

United Kingdom

Ron Ellis

Ron Ellis

Managing Director, Actavo PDC

United Kingdom

Mo Salah

Mo Salah

Head of Telecoms, UK

Republic Of Ireland

Ollie Raftery

Ollie Raftery

Head of Civils Division

Northern Ireland

Network Solutions, NI

Network Solutions, NI

Network Solutions

Northern Ireland

In-Home Solutions, NI

In-Home Solutions, NI

In-Home Solutions

Republic Of Ireland

In-Home Solutions, ROI

In-Home Solutions, ROI

In-Home Solutions

Republic Of Ireland

Network Solutions, ROI

Network Solutions, ROI

Network Solutions

Republic Of Ireland

ROI Training Centre

ROI Training Centre

Dunboyne Training Centre

Republic Of Ireland

Everton King

Everton King

Head of Operations - Jamaica

Carribean

Neal Jones

Neal Jones

Head of Operations - Trinidad and Tobago and Guyana

United Kingdom

Liam Munnelly

Liam Munnelly

Head of Operations - Barbados

The Carribean

Ollie Raftery

Ollie Raftery

Head of Civils Division

Sales Team

Sales Team

Sales Team

Actavo Sales Team

Modular Sales Team

 Modular Sales Team

Modular Sales Team

Modular Sales Team

Carribean

Michael Kenneally

Michael Kenneally

Regional Manager, Caribbean