Service & Installation

Actavo | In-Home Solutions is trusted to install, repair and maintain services to 1.5 million homes annually. Our highly-skilled In-Home Solutions team delivers end-to-end, project management services for in-home to the world’s leading companies, such as Sky, SSE, ScottishPower, SIRO and Virgin Media. The customer experience is at the heart of our service. As an extension of our clients’ brands, our team understand the importance of delivering the highest level of customer service, which has resulted in long-lasting relationships with our clients.

Why Actavo?

• Smart management of large remote field force
• Technicians receive extensive customer experience training enhancing the customer experience
• World class Net Promoter Score – 70%+
• Back office support for appointment scheduling, planning, customer queries and customer satisfaction surveys
• Bespoke Workforce Management Systems ensure efficiency and access to real-time information
• Technicians use mobile field technology to receive, track and close out all jobs

 

Sky Actavo has supported Sky in the delivery of in-home installations and services since 2003 and, in 2011, Actavo became Sky’s sole business partner across the island of Ireland. We provide a fully Sky branded installation and maintenance service and support an average of 27,000 domestic and business customers per month.  

Virgin Media Actavo | In-Home Solutions has been Virgin Media’s sole provider in Ireland of installation and maintenance works. Our activities include approx 4,000 installations, 4,000 services and 20,000 call centre calls per month. We also cover SME installations and CPE collections / reverse logistics  

SIRO Actavo | In-Home Solutions is the sole provider of SIRO’s in-home installations. Our activities include: connection from the Network Distribution Point (ODP) to the ONT in the premises, installation and commissioning of CPE, including routers/modems, telephones and set-top boxes, maintenance and repair of SIRO in-home premises network, as well as maintenance and swap-out of Operator CPE.  

PrePayPower Since 2011, Actavo | In-Home Solutions has been trusted to provide an end-to-end client-branded service to PrePayPower, the largest privately owned pre-pay electricity business in Ireland. The work involves installation of smart pre-payment electricity meters in PrePayPower’s residential customers’ homes, testing and certification of the installations and provision of customer education including a full demonstration. Our team currently completes approx. 35,000 installations per annum, 2,500 service calls per annum and 500 removals per annum.  

Smart Metering Actavo | In-Home Solutions was appointed by ScottishPower as an installation partner to help deliver its Smart Metering Programme. The contract sees Actavo supplying in the region of 780,000 meters across Scotland’s central belt, incorporating Glasgow, Edinburgh and Fife. Actavo has created a state-of-the-art Contact Centre and Back Office function as well as partnering with three colleges across Scotland in order to deliver the necessary in-field skilled resources to support this initiative.