Data Analytics & Reporting

Actavo | In-Home Solutions has invested substantially in the development of our IT systems. We recognise the importance of leveraging software and technology to ensure accurate data and management information. We invest heavily in Lean Six sigma programmes to drive improvements and efficiencies.

All our technicians use mobile field technology to receive, track and close out all jobs. With bespoke workforce management systems (WFM) we ensure efficient scheduling of work packages and delivery of real-time information.

WFM Benefits include:

• Real-time risk assessment must be completed in order to progress job
• Auto Scheduling – Utilise geo coordinates for planning jobs
• Inventory Management – all stock tracked live on the system
• Dynamic Capacity Management
• Performance Management per technician is captured
• Provide excellent customer experience through standardised processes
• Real-time reporting from the field, including photos
• Integration with client systems
• Paperless Invoicing can be managed live within the system