Actavo | In-Home solutions brings its considerable experience and track record of delivery in the telecoms and energy markets to the water market with exceptional results. Our joint venture GMC/Sierra provides a fully branded solution to Irish Water. Following a competitive tender process, we were awarded Irish Water’s meter reading contract in 2014.

Why Actavo?
  • Strategic partnership approach
  • Completely client branded solution
  • Award-winning contact centre management solution
  • Committed to a Zero Harm culture
  • Fully skilled workforce
  • Market leading KPI performance
As part of this contract we provide the following services:
  • Provision of read data within a required read window for each bill cycle
  • Provision of off-cycle reads
  • Revenue investigation services (for example, meter mix-up investigation, customer complaints investigation)
  • On-going optimisation of routes to support efficient meter reading
  • Provision of the personnel and transport required to perform the meter data reading more