Since 2011, Actavo | In-Home Solutions has been trusted to provide an end-to-end client-branded service to PrePayPower, the largest privately owned pre-pay electricity business in Ireland. The work involves installation of smart pre-payment electricity meters in PrePayPower’s residential customers’ homes, testing and certification of the installations and provision of customer education including a full demonstration.

Our team currently completes approximately 35,000 installations per annum, 2,500 service calls per annum and 500 removals per annum. All Service Engineers delivering services on behalf of PrePayPower are fully qualified electricians. They have extensive experience of electrical installation and all are RECI (Register of Electrical Contractors of Ireland) or ECSSA (Electrical Contractors Safety & Standards Association) registered. All our Service Engineers are fully trained in proper installation procedures, providing high quality service and a first-class customer experience, and what to look out for with regards to meter interference.

Our activities include:
  • Installation of smart pre-payment electricity meters
  • Removal of smart pre-payment electricity meters
  • Attend to faults associated with smart pre-payment electricity meters
  • Scheduling of installations by Service Engineers
  • Customer calls in respect of appointment setting and installation scheduling
  • Handling of materials provided by PrePayPower, including receiving stocks of smart pre-payment electricity meters, controlling the issuing of materials to Service Engineers as “van stock”, and stock reconciliation and reporting