In-Home

About In-Home Solutions

Actavo | In-Home Solutions is trusted to install, repair and maintain services to 1.5 million homes annually. Our highly-skilled In-Home Solutions team delivers end-to-end project management services for in-home to the world’s leading digital TV, fibre, home energy, water and telecoms companies. As an extension of our clients’ brands, our team understand the importance of delivering the highest level of customer service, which has resulted in long-lasting relationships with our clients.

Our field force, contact centres and back office teams possess a mix of technical and interpersonal skills. Their training highlights the importance of the customer experience at every point of interaction, which is guided and driven by our Customer Standards Charter.

Why Actavo?

A Partnership Approach – we deliver our customer’s business to their customer, as if it were our own. Their brand is our brand. We understand the importance of delivering the highest level of customer service. We focus on best practice processes, demonstration and roleplay scenarios, including:

  • Customer journey-mapping and experience
  • Rules of communication and best practice
  • Call handling, email & SMS best practice
  • Escalation management
  • Complaint handling
  • Vulnerable customers

In a fast-changing market, we are always looking to innovate and find new ways to add value for our customers.

OUR CLIENTS

Our Company in Numbers

4731

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